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Well, there might be a time when you are annoyed with the sales staff, and that makes you act differently. One case might be an annoying answer from a staff member about prices or never answering your query, so you feel insulted, and your mind tells you that you are a customer, so you are always right. I saw one customer here in the mall, she asked the saleslady about the other size of the shoes. Her feet are size 7, so she wanted it. There's none in the display counter, but the sales assistant didn't mind the customer as if there was no human near her, so the customer was mad and grabbed her hair and squeezed her arm. The sales lady shouted for help. he guard and the supervisor arrived, and the customer told them about the poor service of the staff that made her angry. Their grudge was settled, but the supervisor requested the sales staff to answer within 24 hours why she failed to do her job accordingly.