How Can a Company Have Good Customer Service?

[Suba]

Currently, business competition does not only occur in products/services, prices or marketing methods but also in customer service, poor customer service and disappointing customers will certainly be abandoned immediately even by loyal customers. Personally, I also changed my cellular card sim card, after being disappointed by customer service even though I have been a customer for more than 5 years. So I think it will be very important for every businessman to be able to improve customer service, through various ways such as:
1. Have employees who are responsive and quick to help customers.
2. Use customer service software such as Chat or CRM.
3. Customer service is available on various channels
In addition to the official website such as providing live chat, WhatsApp messages, direct calls to the call center, businessmen can also provide customer service on various social media. What do you think?

 

[Augusta]

it is by understanding customer needs, providing quick service, effective customer service management, being customer- friendly and welcoming

 

[Min George]

A business organization should ensure that staff working in customer service have empathy to be patient and attend to customers.

 

[Springtime]

Providing good customer service is essential to retain customers. Always listen to the customer's feedback, be friendly and helpful.

 

[eLdavis]

I think their staffs should go through proper training on how to deal with customers, how to answer them and so on.

 

[Starmix]

The company must do proper screening before hiring someone to be assigned in the Customer Service. He or she must know about the sufferer types of personalities considering the people to meet for a particular transaction or complaints. That personnel must have a well rounded personality and good in communication. The company could send that assigned or hired personnel for the office of the customer service to a seminar workshop.

 

[King Belieal]

One way to have good customer service is to set up a system that always responds to queries on time.

 

[Laurentta]

A company can have good customer service by first of all understanding the needs of customers.

 

[Augusta]

The sure get is to have employees who are responsive and quick to help customers and are willing to render good services

 

[Kross]

Your customers don't have to stress to have issues resolved. That's the bane of good customer service.

 

[oliver991]

If a company wants reliable support, they need structure behind the scenes. We use Scorebuddy to evaluate support conversations and it keeps the team aligned on what "good service" should look like. It’s way easier to fix gaps when you can actually see them.

 

[eLdavis]

There are also courses one can take to ensure that they build better customer service for the business.

 

[Kera]

Customers don't forget the way you treat them when they come to patronize you, you must employ hands to help meet up with quality service and products. Customer service unit is one of the most sought after unit in any business firm.

 

[wisdom01]

it's very possible through better customer relationships,if the person have a good customer relationships and others ,it could actually occur,the possibilities of it happening is actually very much higher in the way

 

[Fidelia]

A business can have good customer relationship when the business is open-minded to the complains of customers.

 

[Starmix]

Those various ways you mentioned drive the customers to get back to the company. They might like the services and the quality of the products offered to them.

 

[Fire&Rain]

Service has become the point where many businesses win or lose customers. I understand your decision to switch networks because poor support is hard to tolerate. A mix of responsive staff and simple tools like CRM can keep things running smoothly. When a company is active on chat, phone, WhatsApp, and social platforms, customers get help faster and stay loyal for longer.

 

[Min George]

Good customer service happens by design and not by luck. A company has to ensure that it sets structures to handle complaints of customers and serve them qualitatively.

 

[Augusta]

Talk to customers like people, resolve their issues urgently and get to understand their business goals and then align them with yours

 

[King Belieal]

A company can have good customer service if it employs staff that naturally have empathy and are willing to help people.