A business person is expected to understand his customers.

[Min George]

So I was in a grocery shop early this morning. A small girl was sent by her mom to buy groceries. Her card could not pay because of network problems.

She called her mom and the mom spoke to the owner of the grocery shop to give her the little girl the groceries, that when she was stepping out, she would give the man cash. The man refused to release the groceries for the little girl till the mom had to come from home.

The lady started shouted at the grocery shop owner. She was obviously a well known customer to the man. And the child was running late for school that morning. She created a scene in the shop. I felt the man should have given the little girl the stuff since the mother was a customer of over 4 years who bought regularly from him. Understanding is necessary in business.

 

[eLdavis]

Yes as a business owner, it is also part of our duty to understand our customers and potential customers. This is the only way we can give them customer satisfaction.

 

[Augusta]

Yes why not you need to understand your customers needs so that you serve them better

 

[Trush Jodie]

Every business person knows what a particular customer is capable of. And that customer seems like someone who has been buying and paying.

 

[Kross]

Business and customers should always have a good understanding between themselves to make business work well.

 

[Augusta]

Yes go ahead to study your customers still you understand them.bettet and their needs