An Austrialian Bank worker has revealed she was sacked after 25 years, months after unknowingly training AI to do her job.

[Augusta]

An Austrialian Bank worker has revealed she was sacked after 25 years, months after unknowingly training AI to do her job.

Bank teller Kathryn Sullivan, 63, said she was entirely unaware she was helping a chatbot take over her role before she was made redundant in July, ending her long career with the bank.

She said she supported new technologies that improved customer service, but was still sacked.

'I was completely shell-shocked, alongside my colleague,' she said. 'We just feel like we were nothing, we were a number.'


Ms Sullivan said Commonwealth Bank failed to communicate with her for more than a week after she was made redundant.

'They ghosted me for eight business days before they answered any of my questions,' she added.

 

[gwolf666]

A 63-year-old Australian bank worker, Kathryn Sullivan, revealed she was dismissed after 25 years on the job, just months after unknowingly training AI to replace her role. She explained that while she supported new technologies to improve customer service, the decision still left her shocked and devastated. Sullivan criticized the Commonwealth Bank for its lack of communication, saying she was “ghosted” for more than a week after her redundancy. For her, the experience highlighted how employees can be treated as just numbers in the face of technological change.

 

[eLdavis]

This is the reality we face today, with the introduction of ai, we have a lot of people who have lost their jobs because they have been replaced by ai.