As a business owner, don't ever ignore the calls / SMS of your customers no matter the situation.

[Kross]

There is a financial institution I patronize in my country. I was finding difficulty completing a transaction. I sent their customer support a WhatsApp message explaining my difficulty. The messages were indicated as "Read" by WhatsApp. But I wasn't given any response. Sent a follow up message and still, no response.

And they actually resolved the issue and I went ahead and completed my transaction. It was at this point that they responded to message.

I am dumping their ass and closing the account not for the difficulty they experienced but their act of ignoring my message. Don't ignore the messages of your customers for whatever reason.

 

[eLdavis]

Most times I am usually in places or in a situation where I can't pick calls or reply back, I always try my best to call back or text back the moment I am done.

 

[King Belieal]

It is arrogance for a business person or it's support team to see a message requiring support services and then ignore. That kind of business, I can't ever trust them.

 

[Augusta]

Please dump.them.i hate it when business owners do this. it shows they do not value their customers. So don't waste your time with them

 

[freelancermaria]

I will do the same thing. Customer service is an important aspect of any business. If I have any questions about the product or service, I expect them to be answered promptly.

 

[Augusta]

Yes customer service is very important business owners need to know this and do better with customers care service.

 

[Fidelia]

I always believe in open communication and it is very important in business. If you have challenges as a business, try and communicate to your customers. If you can even communicate self, the customer would likely understand. Don't ignore them. If you ignore me as a customer, I am surely withdrawing my patronage if your business forever.

 

[Augusta]

Yes let your relationship with your customers be good. They are there to help your business so you should embrace caution

 

[klassicdoll]

very right. You must show a willingness to help, especially your customers, since they are essential to the success of your business. Without them, it's very likely that your business will go down.

 

[King Belieal]

It is so frustrating when a business owner or representative ignores your communication through texts or SMS. And sometimes, you are in a very dicey situation about their products. If they don't offer good explanation, dump the business.

 

[Augusta]

That's right you might just miss a huge or profitable sales by ignoring calls from your customers

 

[Kross]

Business people can be highhanded especially when they are facing challenges with the customer. They won't beat you. Face them and talk to them.

 

[Stardom22]

Of course yes. I can't answer all the calls that most customers would be calling the business too oftenly.

 

[Augusta]

That's right the more calls you reply to, the more sales and profit you might be making so just keep at it.