As a business owner that has staff, how do you balance being firm and friendly?

King Belieal

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In business management, striking a balance is very important. And for business owners, it is important to strike a balance between being firm and being warm/ friendly with your staff.

What practical measures can you do to take to have that balance as you manage staff in your business?
 
I think it would be best to set rules and regulations, and let them understand that you do not take those who refuse to obey these rules and regulations lightly. This way you can be friendly but firm when they fail to follow.
 
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