Bank staff not able to debit bank account

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Bank staff said that they are not able to debit the bank account of a customer, though the customer has not received any notification. The bank account does not have any new deposits or transfers. What could be the reason why the bank cannot debit, and who initiated this action?
 
There is no problem with the bank account number and address, I believe that a relative of a powerful government employee is falsely claiming to own my bank account, mainly to steal the money.
 
I could withdraw money from the account giving a cheque, so the bank employee has been allegedly told not to debit the bank account and is giving excuses not to debit the bank account, wasting my time.
 
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