Businesses should always try to match the energy levels of the customer at every point.

[Kera]

This is a matter of sensitivity. Every business should return exactly the same vibes that a customer gives.

You can't give the opposite vibes of what a customer is giving and expect the customer to feel cool patronizing the business.

An excited customer should be given energetic vibes. A relaxed customer should be given warm and relaxed vibes.

 

[Min George]

Customers really enjoy it when a business gives the sane vibes that the customer produces. It makes the customer find identity with the business.

 

[kit_hung]

There you have it. That if a customer gives you a ghost and you give him a ghost. He should not be a quiet customer and then you make noise. You must have the same vibe as him. That the way to make him continue to come to your business, it must be like that.