Can you hold your temper when in front of a rude customer?

[Starmix]

Business owners ought to be gentle in front of their rude customers; however, not all are doing this. Others ran out of patience especially if that customer is new and has no record yet of her loyalty. It is not easy, being humans too. I encountered a rude customer last night in my business at the mall, she was rude to my staff for being too slow, but my staff was just right in her moves. There were almost 10 of them falling in line and she was the fourth customer. She made a blah, blah, blah and it was so timing that arrived not in the mood because of the rain. I asked her about her problem and why she was upset and she just looked at me sharply, but I told her I am the owner of this business. You are free to leave. I don't need your cheap money She left feeling short and ashamed. I never regretted my actions. I pity my staff. She was alone at that time so she cannot work like a horse. I ran out of patience.

 

[eLdavis]

Most times I always try my best to hold my temper, but there have been cases where I was so pissed that I talked back to them.

 

[Xtynehappy]

For me l think that for a good business manager, they would keep good business mood all through on the business

 

[Starmix]

I was not able to hold my temper. The customer was irritating. Those who fell in line felt annoyed of her nonestop whinning, no patience.

 

[Springtime]

I have not operated a business. But I think if the owner or salesperson encounter a rude customer, there's no need to argue with him/her. Just stay indifferent and sell him/her the items.

 

[Starmix]

I was wrong, I admitted it. I should have calmed down the customer. I lost my temper because of the rain. My car was flooded and it took me many hours to park it in a dry parking space far from the mall so I hiked.

 

[Min George]

It is not easy to hold your temper when customers are acting rudely but it your reaction as a business person that would be publicised. So you have to control yourself.

 

[Starmix]

It is essential to control one's emotion especially in business. The customers who may witness such rude reactions may wonder and feel discourage. They may create gossips.

 

[Fidelia]

Even when you are with such a customer, you really don't have any option but to calm down. I know that it is not easy but you must strive to.