Often professionals working in large companies with multiple offices are transferred from one office to another. So they often choose a branch which is closest to their office or home and may change the branch. Has anyone changed the bank branch which they use?
Nowadays, it is rare for bank customers to make manual transactions by visiting the bank office, even if you have an AA bank account from New Delhi and you move to Mumbai for work, you don't need to bother moving to the same bank account in Mumbai.
Twenty five years ago, core banking was not available, so the customer id in the different branches was different. Yet now the banks are harassing customers for accounts opened 25-30 years ago, because they have different customer ids.
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