Customer service staff should be authentic when attending to stay to staff, and less robotic.

[Kross]

Customer service staff always tends to be robotic. It always seems like they are programmed to speak.

I think authenticity by customer service staff would help to build trust and make customers relate easily with the staff.

 

[Kera]

That robotic approach to customer support doesn't allow customer support staff to have empathy towards staff.

 

[Nomad]

Customer service is very important. I am with the same hosting company since 11 years because of customer service.

 

[Trush Jodie]

Customers want to be heard. And when customer support staff are sounding robotic, the customers feel less heard. And it leads to distrust.

 

[kit_hung]

Customers want us to listen to them when speak harshly like a machine. They are shocked and see that we do not care about them at all. That makes them distrust . Our relationship is damaged. have to hit stories with them in a way that makes them feel comfortable.