Customers cannot pay due to billing error, charged late fees

[neku]

Customer could not pay webhosting company due to an error in the payment processor razorpay. Despite raising multiple support tickets, the hosting company did not provide a viable payment option. One day after the payment has become due, it is now charging a late fee. How to deal with the webhosting company?

 

[Springtime]

If you have proof that it was the mistake made by the web hosting company, tell them that it's not fair for you to pay for the late charge. If they disagree, bring the case to the Consumer Council.