Customers/ Clients Desire vs What is professionally realistic?

[Kross]

Customers always have fantasies about the services they patronize. There are certain things they crave for in the service. Sometimes, these their cravings are not professionally possible to offer or provide. How do you explain to customers that what they wish for as part of a service is not possible?

 

[eLdavis]

I have come across clients like this several times, in cases where i cannot do it the way they want it, i simply tell them before they make payments. I politely tell them and explain to them why it is not possible.

 

[Springtime]

I will simply explain to him/her in a polite manner why his/her request cannot be entertained.

 

[Min George]

I have had to deal with those kinds of customers. I always give them alternatives that are close to their fantasy

 

[Fidelia]

I don't need to attempt what is not realistic to please a customer's fantasy. They would turn around to blame you when it doesn't work out. And you can't defend yourself at that point.