Dillemma of an entrepreneur trying to satisfy customers and stay profitable.

[Kross]

For entrepreneurs, it is not easy to balance having to stay profitable and satisfying customers. In a quest to satisfy customers, we end up compromising the profitability of the business. You have to accept refunds, offer competitive pricing, give customers support and still make profits.

How can entrepreneurs stay profitable and still satisfy customers?

 

[Augusta]

You have to be friendly and still be firm in your dealings with customers. Business is about profit Maximisation. So don't think otherwise

 

[Fidelia]

You just have to know how to explain things to customers. Some of them would get to understand that you also have to make a living.