There is a need for the online merchants to monitor the shipment for them to early detect any problems or delays, lost packages, wrong deliveries among other faults before the customer files a claim.
Yes they usually monitor their shipments until it gets to their final destination. I doubt there is any vendor or merchant who does not do this, unless they are not serious.
I totally agree that online merchants need to keep close track of shipments. Customers deserve good service, so flagging issues quickly helps solve problems smoothly. Monitoring is key to ensuring orders arrive safely and on time.
There are tracking apps that are used to track the movement of orders. Shopify has an inbuilt tracker. Other apps that can track shipped items include Ship Station, and After Ship. They use GPS to track orders.
Some online entrepreneurs use to pay some companies to help them monitor and track their products. Some of the companies include ship track, ship station etc.
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