Do you have to contact someone that places order on your online store for specific details?

[Fidelia]

I placed an order for fabrics on an online store. And within some few minutes, I received a call from them. They were asking me to give them more information about the order. They delivered promptly.

Do you have to contact customers to get specific details about their orders?

 

[Nomad]

When I sell through social media, I usually contact the buyer. ON ecommerce market, it is the buyer who contacts me