Do you offer customer support on Instant Messaging apps?

[Kross]

WhatsApp, Instagram, Discord and other instant messaging apps have gone beyond just being an Instant Messaging app to a viable tool for small businesses.

It can be used to offer customer support to customers. What do you think about businesses offering customer support on Instant Messaging apps?

 

[Augusta]

Yes, messaging apps adoption is a good customer service strategy. Your customers spend time on WhatsApp and Facebook Messenger, so should business owner use them to reach targeted audience.

 

[Fidelia]

I always use Facebook and WhatsApp to offer customer support. And it is very convenient for all my customers.

 

[King Belieal]

I give customer support on WhatsApp and I personally love every business that gives customer support on WhatsApp or Telegram.