Does having light conversations with customers turn them to repeat customers?

[Fidelia]

I have observed that the customers that come to my shop, and I engage them on light conversations always come back. The conversations are about general life issues. They spend longer time in the shop and always come back to patronize.

 

[magnus2022]

I believe that getting familiar with customers by exchanging ideas can make the customer to repeatedly come back. But remember, over familiarity can equally leads to buying on credits!

 

[Bigshow]

Hospitality is the best, if you always smile and have a chitchat with customers know that its sweet their hearts hence they will always come back to your shop

 

[eLdavis]

Yes having some conversation with a client to the point where they feel comfortable can definitely make them return, especially if you gave them a quality service.

 

[King Belieal]

When you are so business conscious that you just want to sell, customers would not have the connection with you to make them come back to buy from you. Having light conversations help to build connections with customers.

 

[Kross]

How then would one be able to build relationships with customers if they don't engage in conversations? That light conversation is very important to customers.

 

[Springtime]

Having a light chat with customers help to build relationship with them. They will feel good and when they get familiarize with the shop owner, they'll come back repeatedly.

 

[Min George]

Customers don't like it when a business is too salesy. That light conversation makes them feel like they are valued above purchases.