Does response time to a customer's query affect trust of the customer on the business?

[Fidelia]

Everyday business is evolving into new terrains. Now, quality isn't the only thing that makes a customer to have trust on a business.

They now say that response time to customer enquiries affect trust of the customer on the business.

How is this a trust inducing factor?

 

[King Belieal]

A business that responds to queries of customers very fast would definitely have more trust amongst customers than a business that takes so long to respond to customer queries.

 

[eLdavis]

Yes your response time plays a major role when it comes to building trust with your customers. It shows how reliable you can be.

 

[kit_hung]

Responding fast to customers on the street builds trust because customer feels valued. shows business is attentive and cares about people's time. eliminating suspicion of being scammed.

 

[wisdom01]

Oh definitely. A fast reply shows you care. Waiting too long just makes people feel ignored and upset.

 

[Augusta]

Response in time shows respect, care and also make the customer feels valued. It good to respond to customers on time.

 

[neku]

Quick response time is always appreciated especially for websites since advertising and sales revenue is lost when websites are down, so customer support is required.

 

[wisdom01]

Quick response time is always appreciated especially for websites since advertising and sales revenue is lost when websites are down, so customer support is required.

So true. The panic is real when a site crashes. Money just slips away. You need help right that second.