Don't fail to give a sincere apology to your customers for delays.

[King Belieal]

Many businesses experience delays when they try to meet the demands and orders of their customers. Most of these delays are really out of the hand of the entrepreneur or business owner.

The saving grace though is to sincerely apologize to the customer when delays happen. It shows that the business has empathy towards the cust

 

[eLdavis]

It is extremely important to give an apology to your customers, not only when there is a delay but whenever there is any issue.

 

[Min George]

Making it a habit to always apologize to your customers shows that you are sensitive and truly care about them.

 

[Starmix]

Though there are possible reasons for delayed deliveries, it remains ethical for the business owner to apologize and explain in detail why the orders arrived late. There might be a sudden blackout unable the suppliers to deliver on time. It's not a crime to apologize and explain rather than losing your face value and business reputation.

 

[King Belieal]

That is where some characters are not supposed to be in business. Some of them, if the customer expresses any form of anger, they would even get more angry than the customer. I saw a business man telling a customer that he can feed the customer's family simply because the customer expressed anger at late delivery.

 

[Augusta]

This always work like magic. Simple apologies go a long way to simplify things you can easily retain your customers this way

 

[King Belieal]

Business is not for people that are proud and can't offer a simple thing as an apology when they are at fault.