Getting message that bill not paid

[neku]

I had paid the electricity bill online and I got the message that the bill was paid initially. After some time I got another message that the bill was not paid. What could be the reason why I got the bill not paid message despite paying the bill?

 

[misha007]

Sometimes online payment get delayed so maybe that would be the reason

 

[Augusta]

Are you sure your money wasn't reversed. This could be technical or network issues

 

[eLdavis]

Could be a glitch in their system, probably auto message they send to those who have not paid, and they sent it to you by mistake.

 

[Springtime]

In this case, better give the supplier a call to confirm.

 

[Augusta]

Yeah sometimes getting the information from the horses mouth is the best bet to lnow your next line of action

 

[Suba]

Payment systems are often processed by robots or software, so there is a possibility of errors or delays in the process, but you don't need to worry as long as you have proof of electricity payment.

 

[Starmix]

It might be on delay. There might a problem of their system. Just keep your receipt as proof in case, you will receive the same info.