Have you ever borne a loss just so there is peace between you and a customer?

[King Belieal]

In business, the ultimate focus is so satisfy the customer. And in a bid to do that sometimes, we might need to lose some money, especially when a customer is persistently on your neck.

Have you ever borne the loss in terms of either bearing the cost of replacement of a product or service?

 

[Augusta]

Well, I know a lot of people go through this so as to keep a customer. I don't think there's anything wrong with that

 

[Fidelia]

I have done this so many times. It is rational to always take the loss and maintain peace with a customer. If he customer is reasonable, you have bought loyalty.

 

[eLdavis]

Yes I have experienced this several times, the most important thing is that I am able to retain that customer.

 

[King Belieal]

Yes I have experienced this several times, the most important thing is that I am able to retain that customer.

Thorough bred business people understand that when they lose with one customer, they would gain from another customer. You would even profit from the same customer next time.

 

[Min George]

Any business person that doesn't understand when to take losses to keep a customer would end up dragging with customers and chasing them away.

 

[Kross]

I have redone a work entirely at my own cost because the customer complained. And it was not even my fault that the first job didn't work out well.

 

[Springtime]

As a freelancer offering translation service, I sometimes encounter customers who require me to re-do the translation a few times. I usually entertain this kind of requests to keep them satisfied with my work and service.