How do you deal with an angry customer?

[Starmix]

There are insensitive customers and despite they are wrong, they continue insisting on something you never know the cause. They are doing this to get the attention from the business owner.

This day I encountered an angry customer in shoes department store in the. mall. One customer got wild, and shouting at the attending sales girl. The issue was the shoes she ordered didn't come on time. It took her one hour to wait at the counter to replace the shoes with size 7 to 8.

It was the fault of the sales girl for acting too slow almost one hour of waiting. The supervisor of the shoes department was called. When she arrived she talked to the customer politely and the customer calm down. It was the supervisor who entertained the customer. I saw the customer smiling. The sales girl was fired on the spot. Lesson learned, never mess a customer for they always believe they are right and that customer was right. One hour of waiting is so stressful.

 

[Suba]

If you encounter an angry customer, the first thing you should do is take a deep breath, stay calm, listen carefully and find the root of the problem and find the right solution.

 

[Trush Jodie]

Don't try to judge the angry customer. Be as nice as possible and try to calm the customer down with good humour.

 

[eLdavis]

The best way to handle a customer is to take a little break. Before answering them, take out time to calm yourself and try to understand them instead of defending yourself.

 

[Starmix]

All your answers are very good. As a business owner he must stay calm and maintain his good composure and must fix the issue right away to avoid escalating the conflict.

 

[neku]

I rarely have any angry customers, when I had a job I would listen to their complaints calmly and try to find a solution. I never take any complaint personally.

 

[Starmix]

If a customer is angry there is or there are reasons, so it's better not to react right away but rather investigate and solve it to avoid further escalation of the issue. The customers are vital assets so they must be handled with care.

 

[Xtynehappy]

The best way to deal with them is to let their tempers cool down and try to attend to them thereafter.

 

[Starmix]

The customer will not calm down if she is reasonable to fight for the item which was served so late one hour or more.

 

[Augusta]

I will not escalate things as the customer is already angry. it is to calm the person down if I'm wrong

 

[eLdavis]

Yes the first step should be to try and calm the customer, once you have done this you can start shipping in your ideas.

 

[Starmix]

Let's just let the customer cool down. In a mall the business owner is of no show. It's only the supervisor to settle the matter. It happens to my business one customer ran wild but I called the mall guard to remove the nosy customer. Customers in the mall are transient so there is no customer. retention.