How do you handle rush orders?

[King Belieal]

There are customers that always come with rush orders. They always have valid reasons that you should suspend whatever you are working on to attend to them. How do you handle such orders especially when you have other things that you were working on?

 

[gwolf666]

Personally, I think handling urgent requests from clients who always have a valid excuse to interrupt our work can be tricky, but it also requires a certain strategy. The first thing I do is assess the true urgency of the request; often, the client thinks the situation is more pressing than it actually is. If it really is an emergency, I try to prioritize, but if not, I try to politely explain that I have ongoing tasks that are also important and that I can attend to them as soon as I finish those. It's crucial to set clear boundaries and communicate respectfully that, while we want to help, we also need to manage our time efficiently. The key is to maintain a professional and transparent attitude, showing interest in addressing their needs, but without compromising productivity or work-life balance. Ultimately, learning to manage these situations helps maintain a healthy relationship with the client and protect our own time.

 

[Fidelia]

Nothing much to do for such clients than to bill them double. They have to compensate for the rush that they would put me.

 

[eLdavis]

One thing i fear most is disappointing my customers, so i always try my best to avoid rushed order. Even if i know i can finish the work in half a day, i we tell you it will take a whole day or two just incase something unexpected happens. If you don't want that, you have to pay extra but there are cases where I won't even accept extra if i know i can't meetup.

 

[Kross]

I don't do rush orders. I always make sure that I take time and do my work. If you force me to take a rush order, how it would turn out would be the liability of the client. If they agree, fine.