How do you handle unverified payment claims from customers in your business?

[King Belieal]

There are times that our customers make payments and those payments are yet to be reflected in our own account. They send you authentic proof of payment and maybe, due to network, you are yet to receive the payment.

Do you let the customer go with the product I such circumstances?

 

[codescript94]

Not at all unless the customer leaves their CPF and address, otherwise it is almost certain that you will suffer a loss depending on who the person is.

 

[Fidelia]

As far as I am concerned, you would wait for me to receive the proof of payment before I start processing the order. I might try to get a statement from my bank to make the process faster.

 

[King Belieal]

It depends on which customer is involved. A regular trusted customer that I know his residence? He or she can go with the product.

 

[Kera]

I always tell the customer to present a bank statement to show that the funds truly left the account.

 

[Augusta]

That's a difficult one but the customer might sometimes have to wait so that the other person is sure but for a trusted customer I will let the person go

 

[Starmix]

There should be a proof first to show before releasing the goods . There are wise customers this time .They like to outsmart the owner.

 

[Springtime]

I prefer to release the goods until I see the payment proof unless the customer has been patronizing me for a long time.

 

[eLdavis]

If the money is something small, then I can take the risk of letting them go even if I do not know the customers. Then there are some customers I totally trust because of the kind of relationship I have with them.

 

[King Belieal]

Everyday, I have to buy things using bank transfers. Most of the vendors release products to me even when the alert fails to come in quick enough because I have never had a failed transaction with them.