How long should it take a responsible business to respond to chat enquiries?

[Fidelia]

Some business offer chat channels on Instant Messengers like WhatsApp and Telegram for customers and intending customers to reach out to the business.

How long should it take for the business to reply to such chat enquiries to show it is responsible?

 

[eLdavis]

I think the most important thing should be that they respond to it as quickly as possible, cause there are times where one or two issues might stop them from responding on time.

 

[Min George]

Any chat that a brand doesn't respond to in two hours, they discourage people from contacting the brand through that channel.

 

[Trush Jodie]

It could be so frustrating for a customer when they message a business and they take so long to reply.

 

[Augusta]

A responsible business should aim to respond to chat inquiries within an hour, with a target of 15-30 minutes for initial acknowledgment and a full response within 24 hours,

 

[Kera]

If I am not responded to within an hour, I leave to patronize another service. Businesses should not joke with time in this era.

 

[King Belieal]

I know that I try to respond to business chats as soon as I see them. That's why I always check my channels regularly.

 

[Augusta]

Doing full response will take longer, acknowledging receipt of the inquiry and providing an estimated timeframe can help manage customer expectations,