How to handle customers that make outrageous demands?

[Min George]

There are some customers that their demands are always insatiable. They want the business owner to bend and do beyond the normal before they are satisfied. They get edgy when you miss a simple thing as their birthdays.

How do you handle such customers?

 

[Starmix]

I had one like that in my milk tea business. She was so arrogant and aggressive. She wanted the attention to be centered at her. It happened that I was there to check my business and caught her in the act of insulting my younger sister who did the cashiering. When I approach her, she was fierce so I called the guard to drag her outside the mall. I give her a piece of advice not to act impulsively for she doest not own my business.

 

[itsmejob]

This is because of the saying "customer is always right". But not all is right. Most of the time, they just wanted a compensation that is why they are going extra mile to request stuff to the store.

 

[Starmix]

This is because of the saying "customer is always right". But not all is right. Most of the time, they just wanted a compensation that is why they are going extra mile to request stuff to the store.

The customer is always right is not anymore accepted in this digital world. There are customers who only intend to destroy the products behind our eyes. I saw a customer in a mall. He squeezed the cookies and other biscuits. I asked him why he's doing it and his answer was outrageous. He said he's mad of the prices.

 

[itsmejob]

I agree with that. That's why I mentioned, "but not all is right". There are customers who exaggerate things. They just want a show and also others want fame. I remember the customer who asked the service crew to stand up Infront of him and lectured him.

 

[Starmix]

I agree with that. That's why I mentioned, "but not all is right". There are customers who exaggerate things. They just want a show and also others want fame. I remember the customer who asked the service crew to stand up Infront of him and lectured him.

That is exactly correct there are customers arrogant and toxic feeling they are more than the owner. What you've seen was also outrageous. This kind does not deserve an attention. They must also be sanctioned for being rude.

 

[itsmejob]

That person was talk of the town for weeks. He should reached out to the manager instead of exposing his toxic attitude in the open. He could have talked to the manager right away or the manager approached him with excellent customer service.

 

[King Belieal]

I know how to pamper my customers but when it gets to the extreme, I would tell you to stop acting childish and grow up.

 

[eLdavis]

This is why it is extremely important to set a standard. Yes treat your customers with care and love but at the same time set a standard so they know how far they can go when they start acting up.

 

[Springtime]

While it is necessary to treat your customers well, if the customer is making unreasonable demands, just stay calm and tell him/her the reason.

 

[Augusta]

it is not to start what you can't finish. Just do the one you can and the one you can keep up with as well

 

[King Belieal]

For me, I would just tell the customers what is possible for me to offer and what is not. I would do that politely.

 

[Starmix]

Indeed , it is hard to deal customers' like that, but we have to remain cool and just explain what they supposed to like to avoid retaliation.

 

[King Belieal]

One customer made some impossible demand to me recently and I bluntly told him that even he can't fulfil that demand and he mellowed.

 

[Suba]

I have never met a customer who asks to be prioritized or makes outrageous demands that must be fulfilled. Unless they make a reservation in advance either by phone or text message, as business owners we must treat customers fairly.