How to know negative reviews that are malicious?

[King Belieal]

Some people just intentionally give a bad review for a business in order to bring it down. It can be sponsored by a competitor just to tarnish the image of the business. How does a business know the negative review that is from malice?

 

[Kross]

If you try to reach out to a customer that gave a bad review, and they can't explain the challenges they had with the product or service, it is definitely borne out of malicious intent.

 

[eLdavis]

If it's just all complains without any details of what the problem is or being specific about the issue, then it might most definitely be a malicious review.

 

[King Belieal]

If it's just all complains without any details of what the problem is or being specific about the issue, then it might most definitely be a malicious review.

For me, any review that exaggerates negativity is done with malicious intent. A review that would say that a product ruined his or her life is malicious.