Insurance company has not yet corrected address

[neku]

A major insurance company has incorrectly changed its records and government records of a customer to another state, and even after more than one month, it has not yet corrected the address. The company is always asking for more time to correct the address. What could be the reason for the delay in correcting the address?

 

[Starmix]

They might have a problem you don't know or busy with their new clients. It's best for the insurance policy owner to seek help from the court and request for an immediate correction.

 

[kit_hung]

It is possible that the insurance company is having internal issues with their information systems. Sometimes address changes require approval from different departments and this delays the process. It is also possible that there are human errors that have occurred without being detected in advance.

If they have changed to government records, they may have sent incorrect information to external agencies. This can take time to correct because it involves more than one institution. But it is still unfair to continue asking for time without providing a clear solution or detailed explanation.

It is important to continue to follow up in writing and demand proof of the actions they are taking. If there is no change after a while, you can contact the insurance regulatory authority or seek legal assistance. This can speed up the response and protect your rights as a consumer.