Is a mystery shopper effective in assessing the performance of staff in a business organization?

[Min George]

A mystery shopper is a person who is paid by the hierarchy of an organisation to disguise as if seeking patronage of the organization. The purpose is to gather reviews and experiences of how the staff handle customers generally.

Do you think using a mystery shopper can help an organisation assess their staff?

 

[Augusta]

Yes it would effective infect that's the way to go as you would get the real thing as the staff can't pretend to the mystery shopper