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Is Commitment Important for Business People?

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The word "Commitment" has a broad meaning not only related to friendship, romance, family, work relationships and business owners. I often hear questions in discussions, "Why do customers trust a product?" The short answer in my opinion is that entrepreneurs can fulfill their commitments, such as:
Maintaining product quality, always responding to customer questions and complaints, keeping promises, so commitment can also be interpreted as an orientation towards success for an agreement. What do you think?
 
It is only commitment that can make am ardent soccer fan that has a business too to abandon watching a soccer match to attend to the business.
 
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