Is it just quality of products and services that makes a customer loyal to a particular business for more than ten years?

[Fidelia]

I have customers that have have told that it is unthinkable for them to patronize another brand. And these customers have been with me from the very first day I started my business till now.

Do you think it is just quality that would make a customer loyal to a business for as long as ten years?

 

[Min George]

There must have been other businesses that have the same quality that the business they have been loyal to has. It is more about the bond the customer has built with the business.

 

[Kera]

It is not only quality that could make a customer loyal. Sometimes is the addition of extra quantity might make you most preferred. It might even be the reduction in price which might enable customers to buy in large quantities. These petty things matter as well.

 

[Augusta]

Other things are involved. Sometimes it might just be the customer just being used to the business and nothing so fantastic

 

[Fidelia]

I have had a customer that has not known any fashion designer for the past twelve years. She started patronizing years when I was a teenager. She says she just loves my spirit.