Is it wrong to disagree and argue with a client?

[King Belieal]

One of my clients came around today and wanted my services. As a professional, I knew that what he was expectant of was not the best for him. And I tried to make him see reasons because that service would have my brand signature on it when it gets out.

The client was adamant. I had to do what he wanted and avoid my signature on the final product.

I want to ask, as a pro business person, is it right to disagree with a customer over the choice of your products he wants to buy?

 

[Augusta]

Why not for the mere facts we are humans with different choices we would always have an argument. But it is to have a very healthy one that is the fact

 

[neku]

When I had a job, there were many cases when the customer wanted a better deal and was not willing to pay the price. So the dispute was documented so that a decision could be taken later.

 

[eLdavis]

If it is something I cannot do then I will tell them my mind and if in the end I can't do the job then someone else can take it. But there are some cases where after telling them what I think about it and they still insist I do it. If I can actually do it, I just go ahead with it.

 

[Augusta]

I would personally stop patronising any customer that would argue with me. I don't like sellers that don't show understanding especially if it is not that deep

 

[Sanjeev]

I don't think it's good for a business to argue with the customer. The customer helps you to bring lots of customer and they don't do that if you argue with them.

 

[King Belieal]

There is a way that you can make suggestions to your clients or customers or educate them without it being confrontational. I have been doing that and customers get to appreciate me for that.

 

[Augusta]

It is to set the record straight in a good way. So that it would not look like it is a kind of conflict anywhere

 

[Kross]

There is nothing wrong with pointing out the wrongs of the client to him or her. But it should not be an argument.

 

[Fidelia]

I don't argue with a customer. I just give my own suggestions to the customers which is very normal for my line of business. And it is my opinion at best.

 

[Min George]

One big rule for a business person is that they should never argue with clients. It doesn't send a good message.

 

[King Belieal]

Customers can be very dramatic. And I always avoid completely any situations that might warrant having to argue with someone.

 

[Springtime]

I think it is okay to disagree with the customers. They are not always right. When there is disagreement, just point it out in a peaceful manner. No need to argue with the customer.

 

[Augusta]

Though there's no big deal here but it is not appropriate to start arguing with a client