Must the owner of a local online business do video call with clients for verification?

[Min George]

My friend that runs an online business on social media says that people that chat her up want her to do video calls before they place orders. When once the video call is made, they always place orders.

Does the owner of a small online business have to make video calls with customers to convince them?

 

[Fidelia]

There are new customers that always demand that I do video calls when they order for the first time just to be sure of my identity. I don't really have a problem with doing video calls for my customers.

 

[Nomad]

If there is prepayment, there is no need. But if it is cash on delivery, yiu should do some kind of verification, including video call

 

[Springtime]

Here, online retailers just offer chatbots or online chats with a real person during office hours. I am not aware of any local online retailers offer video call for verification.

 

[eLdavis]

Though it is not a must, but doing a video call is always most effective to prevent issues of being scammed.

 

[Augusta]

Well, if that's what would take for the clients or customers to buy from you then go ahead