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Online loan services as a business: A viable business or risk taken too far?

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Online loan services are getting popular nowadays. I don't know how the business operates or how profitable it is. But when I think about it, it seems like a risk taken too far. Do you think that online loan services is a risk of business taken too far?
 
For me i think this kind of business is just too risky, i have heard cases of people who struggle to get the loan back from those who they gave it out to.
 
Official online loans have been registered with the government financial authority, these online loans are provided by fintech companies through mobile apps, easy and fast process, debt collectors who are in default often act outside the rules and are rude.
 
Official online loans have been registered with the government financial authority, these online loans are provided by fintech companies through mobile apps, easy and fast process, debt collectors who are in default often act outside the rules and are rude.
What would the fintech do when people borrow money and refuse to pay back? Are they not losing completely in that instance?
 
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