Online sales of physical goods: Customers changing their minds at the point of delivery? How would you handle that?

[Min George]

I have seen many people do this to online business operators. They go online, order for products on pay on delivery basis. The business processes the order and delivers, only for the customer to change his or her mind at the point of delivery. How do you handle and mitigate against that as an online business owner?

 

[Springtime]

This rarely happens in my city as most online stores require customers to pay when placing the order. If there are defects found when the goods are delivered, customers can request for refund or return the goods

 

[Augusta]

This can be very annoying you must have a rule in place for such where the customer must be charged for such

 

[Suba]

In general, every online merchant has rules, both their own store or in the marketplace, every item that has been ordered and is starting to be packed, the order cannot be canceled, even though payment is made when the item is received (COD). and the courier will still ask for payment from the customer.