Payment Processor is down: And a customer is on your neck to process the order. What do you do?

[King Belieal]

Have you ever faced a situation where a customer sends you money for a order. He has sent seeming genuine payment proofs. But the payment processor is down from your end for you to confirm the payment. And the customer is pressuring you to start processing the order.

What do you do if you were the business person involved?

 

[Min George]

You would really need to politely explain things to the customer. I would no process the order till I validate the payment.

 

[Starmix]

It's crucial on the part of the business facing a problem like that. The customers are also not to blame. It's better to cool them down my offering a free coffee or juice while waiting. They will paint a smile on their lips.

 

[Trush Jodie]

It is a dillema situation for both customer and the business. You won't even blame the customer for reacting.

 

[Kross]

I don't wish to be in that kind of condition. All parties involved need to be patient. And be in constant communication with your payment processor.

 

[eLdavis]

It depends, if it's an amount i can easily run the transaction with my own funds, and it's a customer i trust, i we do that.

 

[Fidelia]

I have been in this situation. And it took days for the payment processor to resolve itself. I processed the order immediately the customer complained and sent payment proofs.

 

[Laurentta]

I have been in a similar situation but in this case, the roles were reversed. I was the one who paid and the seller couldn't confirm the payment on his end. He simply explained things to me and i had to wait till the whole issue was resolved.

 

[Augusta]

it is to show them proof to know that you are not faking anything here. They would need to see that it isn't your fault

 

[Patty]

The customer might be needing to use the product right away. It is not easy for both parties. But it is the customer that should show understanding.

 

[Augusta]

it would be great to promise the customer a quick delivery soon. Try to speed up with other orders to attain to the customer very soon