Should a business owner still keep relationship with an old customer that stopped patronizing the business since a long time ago?

[Kross]

There are some customers that used to patronize a particular business regularly before. Along the line, they stopped patronizing that business.

As a business owner, should I keep relating with him or her? Should I still keep on checking up on the customer?

 

[Stardom22]

For me l do think that there is no harm in letting the customer to be on the business man's contact list, as they can always use the contact to remind them of some trending deals that arise on the business.

 

[Fidelia]

You don't destroy relationships with a person that has once patronized you. Just keep tabs. It might make them come back to patronize.

 

[eLdavis]

I don't think there is anything wrong with still keeping your relationship with them though, as long as it is a healthy one

 

[King Belieal]

I might not be relating with an old customer that left as frequently as often as I would have if they were my regular patrons but I won't discard them.

 

[kit_hung]

It’s wise to stay in touch with a customer even if they’ve stopped supporting you for now. Customers stop buying for a variety of reasons, but that doesn’t mean they won’t come back. Showing concern and continuing to communicate respectfully can make them feel valued and come back. You can also learn why they left and use that knowledge to improve your services. Good customer relationships are built over time, not just with a quick sale.

 

[Kross]

It’s wise to stay in touch with a customer even if they’ve stopped supporting you for now. Customers stop buying for a variety of reasons, but that doesn’t mean they won’t come back. Showing concern and continuing to communicate respectfully can make them feel valued and come back. You can also learn why they left and use that knowledge to improve your services. Good customer relationships are built over time, not just with a quick sale.

A business owner should not neglect customers that used to patronize them before. Some customers are going through financial challenges. And that is why it seems like they are no longer patronizing.

 

[kit_hung]

A business owner should not neglect customers that used to patronize them before. Some customers are going through financial challenges. And that is why it seems like they are no longer patronizing.

Past customers are not to be ignored at all, some are struggling with difficult life circumstances. A business owner needs to be patient and compassionate. Real relationships are built on trust and not just money. Some will only come back when they have settled down. Absolutely true.