Should I assist my loyal customers solve their personal problems beyond business transactions?

[Kross]

Business can be very tricky at times. There are times that customers have personal problems that are not related to the business you do and they call your for assistance. It could be any kind of problem. Marital, financial, emotional otherwise. And these are loyal customers.

Should I help them solve the personal problems they have?

 

[Kera]

It could help to build a strong relationship with such customers but there must be boundaries to that before it turns sour.

 

[Suba]

I often encounter problems like this, even though they indirectly ask for help, or just confide in me, but I have to avoid face-to-face meetings, so that people don't misunderstand

 

[Springtime]

I am a freelancer. I have some loyal customers. They have used my translation service for a number of years. Sometimes, when they are not in a good mood, they will give me a call. I am glad to talk with them and be a good listener. But I seldom give advice to personal problems of customers.

 

[eLdavis]

The question is do they want you to help them? If they want you to, then there is notting wrong with this.

 

[Trush Jodie]

When you have a good relationship with your client, you could help them with their personal problems. That would make them more settled with your business.

 

[Augusta]

Yes, there's nothing wrong with that. When you can help aside selling and trying to make Mindy off them you should try to help in other areas

 

[freelancermaria]

It's a good idea to offer help when needed. You can provide advice when asked, but it's vital to set boundaries. It's best not to become too close to your customers, as some may take advantage of your kindness.

 

[Xtynehappy]

I think that is upto the personal decisions depending on the person in question. For me l can't do anything beyond the business for customers.

 

[King Belieal]

I have actually had to offer advise to my clients even about their relationships. They tend to trust me more. Like others have said, understand when you are crossing boundaries.