Should I be worried if majority of my customers prefer a particular staff to serve them?

[Fidelia]

Imagine that you own a business and have staff. And the vast majority of your staff prefer this particular one staff to always serve them when they are other competent staff. Should it be a source of concern to me as a business owner?

 

[gwolf666]

Yes, as an employer, you should be concerned if an employee is the majority favorite, because favoritism can create a toxic environment, demotivate the rest of the team, and affect productivity. It's important to foster equity and provide merit-based opportunities to avoid conflict and maintain a healthy and engaged group.

 

[eLdavis]

While this is normal in most cases, i believe you should be worried because if that staff decides to leave it might affect your business. What you should do is try to engage other staffs as well.

 

[King Belieal]

It is not a healthy situation. That staff can cripple your entire business when they leave the organization. Don't allow that situation to thrive.

 

[Springtime]

That is not a healthy situation. Relying on only one staff may make him/her getting proud,. demanding an extraordinarily high salary. And if s(he) leaves the company, your business will be seriously affected.

 

[Stardom22]

Of course yes. That is because when the customers prefer to be served by one staff, that could cause some problems to the business especially when the particular staff gets another job somewhere else.

 

[Kross]

That one staff would certainly hold the business to ransom one day. You don't allow one staff to have so much loyalty from customers.