Some banks discriminating against women customers

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When I was at a bank, I noticed a female customer was complaining that the bank had not liquidated the fixed deposit as instructed, due to which her payment schedule was affected. Do banks discriminate against older women customers?
 
In my country there is no discrimination between genders, all men and women have the same rights and obligations, if a group of people talk about or discriminate against gender/women then they will be criticized by many people, if bank employees treat women based on gender then they will be criticized by society.
 
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