Some customers always feel entitled to special treatment. What really makes them feel so?

[Trush Jodie]

There are some customers of businesses that are always feel they should be given special treatment in the way they are served. They demand much beyond the kind of service other customers are getting for the same price.

What are the likely causes that some customers feel entitled to special treatments? How do you handle such customers?

 

[Kross]

Some customers feel because they have been loyal customers for long, the business owes them special treatments. And truly, the business does them somehow.

 

[King Belieal]

Some customers feel too familiar with a business owner and they tend to be entitled to some kind of preferential treatment.

 

[eLdavis]

Either because they are heavy payers, or simply because they have been with the business for a long while they tend to feel entitled.

 

[Kross]

Even the ones that have given you one or two referrals expect that you should treat them specially. I just subtly give them that special treatment though.

 

[Starmix]

We are also customers, and what they feel, we also feel. Being also a customer, I feel that since I am an asset, I need to be entertained by the staff. There are items that we cannot see right away, so we need to ask for assistance, and if the sales lady refuses, that would be disastrous

 

[Springtime]

If the person is a loyal customer for a long time, s(he) will think that s(he) deserves some special treatment or service.

 

[Augusta]

Sine people just wants special treatment everywhere. They don't want to be treated anyhow by anybody