Splitting the losses between your customer and your business.

[Fidelia]

I have had a situation in my business where a clothe I had sent to a customer in another city got torn on transit. The customer was furious but we had to split the losses. She paid half payment for a replacement and I paid half.

Did you ever have to split a loss with a customer?

 

[Kross]

When damages happen and they are outside the control of the business and the customer, they can have a gentleman's agreement to split the loss.

 

[Augusta]

Yes, it should be that way especially if the customer also aid with whatever bad thing happened to the transaction. The loss should be a split

 

[eLdavis]

It depends, if the fault is completely from my end, then I am usually the one who pays for the whole thing.

 

[King Belieal]

It depends, if the fault is completely from my end, then I am usually the one who pays for the whole thing.

What if the fault is from the delivery driver or everything failed on transit? How do you handle such losses?