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Unfair means used by online store staffs

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Some online store staffs are using unfair means because of lack of knowledge or make money the wrong way. If you order goods from jiomart with COD in which the store has to send me a link before the delivery boy reaches my home but they don't. The delivery boys take the online payment to his account and advices me cancel the order when the customer care calls. This is totally unfair.
 
That's abuse of trust. Be sure to transact only to credible online stores. As much as possible buy only in physical stores to avoid stress because of unfair business transaction. You can give a negative feedback to that seller.
 
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