What Are the Causes of Customer Complaints?

[Suba]

As business owners, we will undoubtedly encounter customer complaints. We cannot avoid these complaints, but must address them and find solutions. Failure to address customer complaints can result in a tarnished reputation and customer abandonment.

Therefore, it's crucial for business owners to handle customer complaints effectively and strive to address every complaint received, whether on social media or through in-person visits. Business owners also need to be prepared to recognize the various customer complaints that may arise. So, what do you think are the causes of customer complaints?

 

[Augusta]

Root causes of customer issues · Poor product or service quality · Hidden costs · Poor customer service · Long onboarding process · Etc

 

[eLdavis]

Customers only complain when they have a specific expectation, and the business or brand is not able to meet it.

 

[Kross]

The two major causes of complaints by customers is poor quality of products and delays in serving the customer.

 

[kit_hung]

Defective products tarnish business's image and make customers complain lot because no one wants to throw their wad at things that don't last or provide clean services based on the numbers they paid.

 

[King Belieal]

There are many reasons that customers complain. Some can be due to late delivery, bad customer service, unresponsive customer support and the rest.