What are the Triggers of a Business Reputation Crisis?

[Suba]

A reputation crisis is a situation where the reputation or image of a business decreases drastically in the eyes of consumers/customers. A business reputation crisis is not only a matter of negative publicity but will affect business success due to the loss of business image, customer trust, values, integrity and competence of a business which will directly damage relationships with customers, investors and employees. A business reputation crisis often arises due to various factors such as:
- Business people violate business ethics
- Low product quality
- Next it's your turn.

 

[Augusta]

It is when a seller trues to be dishonest. You try to introduce misleading information or advertising to the buyers.

 

[King Belieal]

A negative review by a customer can just dent the reputation of a business and make it less popular.

 

[Starmix]

There will be many factors to consider why customers never like to come back in your business center. Most likely, your services are not effective, appealing or the standardized.

 

[Kross]

Business reputation crisis can be as a result of having issues with legal requirements like taxation.

 

[eLdavis]

This can occur in a situation where the business uses inferior materials to make their products or services.

 

[Starmix]

Bad reputation of the business could be avoided if the business owner sells quality products and services. The employee must also be trained and motivated, in so doing the customers will be pleased and inspired to keep coming back.