What Do You Do If Your Business Gets Negative Reviews?

[Suba]

In running a business we will not be able to escape from negative reviews, because in fact there is no perfect product, especially if we run a food or restaurant business then. starting from bad service, less delicious food, too expensive, less clean restaurant etc. Negative reviews will certainly affect other customers so that prospective customers who have never bought are also affected. So what should you do if your business gets negative reviews?

 

[Augusta]

You just have to find out why you are getting the bad reviews and start working on the complaints to redress them. Don't take it personal but work on them

 

[eLdavis]

The best thing to do is to sort out the situation. Once the issue has been resolved, you can contact who dropped the negative review to notify them that it has been corrected.

 

[Starmix]

A situation like that is alarming. As a business owner you must call an emergency meeting to let the workers know about the negative feedback especially if the workers services are involved. Disciplinary action must be done and the kicked out the workers who have bad manners. The feedback or review must be explained or replied by the business owner to dismiss the rumor.

 

[King Belieal]

You should look inwards to see if the negative reviews are genuine. If they are, acknowledge it publicly and accept responsibility. Promise to improve on that and actually improve on it.

 

[Fire&Rain]

Negative review isn't ment to destroy you but to make you aware of certain corners of the business that clients don't appreciate. Take negative review as constructive criticism. Work on fixing the review and make sure you change the clients mind by rectifying your errors.

 

[Min George]

Negative review isn't ment to destroy you but to make you aware of certain corners of the business that clients don't appreciate. Take negative review as constructive criticism. Work on fixing the review and make sure you change the clients mind by rectifying your errors.

I love your point. As a conscientious business, you would take the negative reviews as a challenge to make your business better and change the mind of the reviewer.

 

[Augusta]

The best bet is to work on those reviews you don't have to be angry. You work to remedy the bad or negative reviews