What is customer sentiments in business? Why is it important?

[Trush Jodie]

I have been hearing about customer sentiments in business. And they say that it is important for a business to thrive. What is customer sentiments in business? Why is it important in the running of a business?

 

[King Belieal]

Customer sentiments has to do with the perception that customers have about the business with the products and services they offer.

 

[SilverLance]

By analyzing customer sentiments, businesses can gain insights into what their customers value most. This information can guide product development, marketing strategies, and service improvements.