I work in the Call Center industry in the country. In my tenure, I was able to handle numerous people. As a Team Manager, I got to speak to different people with different background, personalities and likes and dislikes. What I like about it and probably the best thing about my job (before) was that I get to be trusted by people. And I get to know more people by leading them. The worst thing, the workload plus if the team is not performing, the center manager will hunt me to explain the team's performance.
I am part of a different company now and I handle escalations. the best thing about my job is that I get to resolve complex situations and complains. The worst thing about the job is that we are the next in line when the Tier 1 is unable to satisfy the needs of the customer. Overall, the job is exciting.
How about you?
I am part of a different company now and I handle escalations. the best thing about my job is that I get to resolve complex situations and complains. The worst thing about the job is that we are the next in line when the Tier 1 is unable to satisfy the needs of the customer. Overall, the job is exciting.
How about you?