What kind of after sales service does online business offer?

[Kross]

In these days of modern businesses, there is a need for after sales services for every business. The model of online businesses are quite different.

With the nature of online businesses, do they offer after sales services? What kinds of after sales services does online business offers?

 

[Augusta]

They still do drop off and home services for the customer. They can send their representative in the same town with the buyer to help check things out for him or her

 

[Springtime]

I think for online retailer, the most important after-sales service is the offer for exchange of goods or refund. This is important to gain the trust of customers.

 

[eLdavis]

There are lots of after sale services most online business carry out, some of which includes 24/7 customer chat center where you can reach out to them with ease.

 

[King Belieal]

Some online businesses check in with the customer to know how they are faring with the product. And offer assistance to help them.

 

[Nomad]

It depends on what kind of products the business is offering. For a business selling digital products and services, after sales service mostly involves trouble shooting.

 

[freelancermaria]

In terms of after-sales service, they usually make an effort to connect with their customers. They dedicate time to ensure that clients are pleased with the products or services provided and are ready to help if any issues arise.

 

[Stardom22]

For me l think that the online business sector really needs to integrate the after sale services especially through free service delivery and reduced prices deals

 

[Augusta]

They can still offer useful information to the customers even after they had long purchased and gone